Terms & Conditions
Social Media Management Agreement
This Agreement is effective as of the date the Client subscribes to the services and completes payment ("Effective Date"). By proceeding with payment and selecting a subscription plan, the Client agrees to be bound by the terms of this Agreement.
Between
Awake Abroad Media
EMAIL: hello@awakeabroadmedia.com
PHONE NUMBER: +52 5554630682
("Social Media Agency") AND The individual or entity subscribing to the services ("Client").
(Collectively, the "Parties")
Purpose
Client agrees to engage Social Media Agency for ongoing social media services on a subscription basis ("Services"). This Agreement outlines the terms governing the subscription.
By proceeding with payment, the Client confirms that they have read, understood, and accepted all terms and conditions set forth in this Agreement.
Terms of Agreement
1. Subscription Plans & Services
Client selects one of the following subscription plans at checkout.
The selected plan is confirmed through payment records and invoices. All other terms remain the same regardless of the selected plan.
Services include
20 or 30 Short-form videos per month (based on selected plan)
Research, script, editing, publishing
24/7 Email Support
Monthly coaching & strategy call
You keep the system
Term
12-month agreement
Bonuses
1:1 Content Mastery Coaching: 60 min coaching session with one of our Expert Coaches, providing clarity on high-quality content creation.
LeadFlow Attraction System™: Assistance in creating or optimizing a lead magnet to generate leads in the first 30 days.
Personalized profile audit & optimization checklist: Ensuring a consistent brand across all platforms.
2. Timeline
The Social Media Agency will complete services according to the following schedule:
Day 1: Welcome Email 1
Day 1-3: Client completes Questionnaire
Day 3-5: Onboarding Call + Email 2
Day 7: 1-1 Content Coaching Call
Day 7-14: Client Films Videos
Day 8: Content Strategy Call (Airtable approval process, How to upload, Access Scripts & provide feedback)
Day 8-10: Profile Audit & Optimization Checklist provided
Day 11-15: Lead Magnet Optimization
Day 14-21: Videos are edited
Day 21 onwards: Videos are published
*Days are measured in working days (Monday through Friday, excluding public holidays)
Payment & Billing
Payment is due immediately upon subscription and will auto-renew on the same date each month.
Payments are processed via recurring credit card charge.
Client may upgrade their plan with 30 days' written notice.
Receipts will be provided monthly for record-keeping.
Late Payments
Failure to make payment by the due date may result in service suspension until the outstanding balance is paid.
A 2% monthly late fee (compounding annually at 24%) applies to overdue balances.
Accounts overdue by 90 days may be sent to collections.
Fees for Additional Services
The Agency’s hourly rate is $75/hr for any services outside the defined scope. Additional services will be charged at this rate unless otherwise agreed upon in writing.
Expenses
The subscription fee does not cover out-of-pocket expenses such as media buys, advertising budgets, or design costs outside the agreed scope. These will be billed separately with prior approval.
Rescheduling, Cancellation And Refunds
Forfeiture of Unused Services
The client understand this is a month by month subscription service. If the Client fails to provide necessary materials or fulfill their responsibilities within the specified monthly timeline, the Social Media Agency is not obligated to carry forward unused services or compensate for missed deliverables. Unused services within the subscription month are forfeited and cannot be reclaimed after the subscription period ends or upon cancellation.
Rescheduling
If either Party wishes to reschedule any Services under this Agreement, such changes must be mutually agreed upon in writing by both Parties prior to the originally scheduled date. Rescheduling requests may not unreasonably disrupt the timeline of Services as outlined in this Agreement.
Cancellation by Client
The Client may cancel Services by providing written notice at least 15 days before the next billing date.
Cancellations with less than 15 days’ notice will incur a 50% cancellation fee to cover backend work already performed, including research, strategy, and content preparation. This fee is non-refundable and does not entitle the Client to any partial deliverables. Upon cancellation, any pre-created and scheduled content will be published as planned, but no new work will be produced.
Cancellations must be in writing to hello@awakeabroadmedia.com, and future re-engagement may require an onboarding fee per the Agency’s current pricing.
Cancellation or Rescheduling by Social Media Agency
If for any reason Social Media Agency cannot perform the Services, Social Media Agency will notify Client as soon as possible. At Social Media Agency’s discretion, Social Media Agency may either:
Attempt to find a reasonable replacement Social Media Agency to fulfill the terms of this Agreement;
If certain Services have been completed, invoice Client for Services performed up to date of cancellation in the discretion of Social Media Agency; or
Refunds
Review details before confirming your subscription. All sales are final; We do not offer refunds, credits, or exchanges for any products or services. Adjustments and exceptions are at the agency's sole discretion on a case-by-case basis.
Termination of Agreement
This Agreement will end when Client has paid the Fee in full to Social Media Agency and the Services have been completed as per agreement. Any provisions that survive the termination of this Agreement will remain in full force.